ACCEPTING PROJECTS FOR Q2 2024
FileMaker Expertise
At Your Fingertips
Consider our FileMaker support as having exclusive access to a personal team of FileMaker designers and developers available at a moment's notice, ready to swoop in and provide exceptional support whenever you need it most.
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We Keep It Simple.
Including Our Pricing.
Simple Plans. No Complicated Options. Designed for any size of Business.
Customers who choose this FileMaker Support option usually have smaller stable files with 5 - 10 users, looking to have an expert on hand to help with questions and small tasks.
Most customers with business critical systems wanting design and development services, as well as monthly check-ins choose this option for FileMaker Support.
Our custom FileMaker support packages are carefully curated with clients to provide an offering that fits your specific support requirements from 24x7 helpdesk to stronger SLAs
OUR EXPERTISE
The benefits of
support with us.
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Should you require additional work, we are happy to upgrade your plan. You also have the freedom to cancel at any time without any inquiries or complications.
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Throughout the support period, we allocate dedicated time exclusively for your system. Any new tasks will be actioned within 48 hours.
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We offer the flexibility to extend deadlines and accommodate busy periods, ensuring that no unused time goes to waste. Unused time will be carried forward and made available for future.
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Our monthly cost remains unchanged, providing you with cost stability and predictability, regardless of whether hours are carried forward or rolled back.
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We create a dedicated Team channel for fast and efficient communication. If you have questions, need help or discovered a bug, we are always available.
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At the end of each month, we provide a detailed summary showcasing number of hours utilised for each task.
We mostly work on a time-on-account basis for our projects meaning you are only billed for any time actually spent improving your system. To provide an accurate estimate, we need a clear understanding of your requirements, project scope, deliverables, and timelines. Typically, brand new projects fall within the range of £10,000 to £20,000 with an average duration of 8 to 12 weeks but we can start from as little as £920.
Please note that the minimum engagement level for any project is currently set at £920.
We primarily work with small to medium businesses or teams within large organisations.
Our clientele spans a wide range of industries and includes notable names such as The British Olympic Association, The British Paralympic Association, The FA, South East Coast Ambulance Service, The British Engineering Service amongst others. Regardless of the size or sector of your business, our team is equipped with the expertise to deliver a systems that not only meets but exceeds your expectations.
Yes, we provide FileMaker Support & Maintenance.
Check out our transparent & no BS packages here.
Yes, roughly half of our work is supporting or building on pre-existing systems that have either been built internally or by another developer.
Before onboarding and working on pre-existing systems we find it helpful to undertake a Health Check.
Yes, although the majority of our customers have a FileMaker system we also provide Webflow and Qlik services.
You can see examples of our other supplementary services on our Projects page.
A small yet powerful team of 15!
2 Product Owners, 9 FileMaker developers, 2 Webflow developers and 2 Data Analysts.
We also have a roster of vetted and ceritfied freelancers that help us with custom integrations and web system development.
We take on only a select number of new FileMaker clients every quarter to ensure the highest quality of work. We have limited spots for 2024.
CLARIS PARTNER
Why Neptune
We are one of the handful of agencies in the world that handle design, development, and code. Our end-to-end approach leads to visually stunning FileMaker systems that are well-built and integrate custom code solutions seamlessly.
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We are seasoned experts. With over a decade of exponential growth, we have successfully delivered hundreds of FileMaker projects, showcasing our unwavering expertise.
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Having successfully completed hundreds of projects and experienced continuous business growth for years, our expertise speaks for itself.
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We always get the job done! No excuses, no whining, no bs. No requirement is too big or too small for us. We just do it!
WE WALK THE TALK
Our Wall of Love.
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William Hill
CEO, Bascule Insurance Services LLC
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Darren Williams
Product Owner, Solotech
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Jacquie Freear
Purchasing Manager
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Lynsey Hamilton
TeamGB
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Curtis Bligh
Head of Marketing
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Craig Cameron
Head of R&D
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Adam Eaton
Principle Engineer
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Mark Holden
Managing Director
A Virtual coffee?
Let's chat!
Let's chat about your project, your needs, our expertise, our portfolio,
and how we can join forces to create something cool!