Compliance and competence, reported from the work itself
Amber CRM reports on Fees Free Mortgages' advice from the cases themselves, with six months of lenders, products, insurers and policies, alongside a training and competence area for quarterly appraisals, objectives and CPD.
- Client
- Fees Free Mortgages
- Built
- Compliance and T&C
- Built in
- Lovable
- Reported from
- The cases themselves
A regulated firm has to show its working.
The problem. Fees Free Mortgages is authorised by the FCA and accountable for the advice it gives. That means knowing where business is placed, which products and policies customers take, and that every adviser is appraised and keeping their competence up to date.
The approach. We built the reporting into the CRM itself, so the figures come from the cases the team already records. A training and competence area sits beside it, where each member of staff sees only their own appraisals, objectives and CPD.
Amber CRM's compliance view, rebuilt with invented counts: six months of lenders used and product types from the mortgage cards, and insurers used and policies taken from the protection cards.
From the cases themselves
Read from the work the team already records.
Mortgage and protection
Lenders and products, insurers and policies, month by month.
Competence alongside
Appraisals, objectives and CPD for every member of staff.
The firm's advice, and the people giving it.
Amber CRM rebuilt with invented data: the compliance trends for lenders and products, and the training and competence area with the next appraisal, the schedule, objectives and the CPD log.
Where business is placed
Mortgage cards by lender and by product type, month by month, read from the cases the advisers already record.
Appraisals on a schedule
Quarterly appraisals with each member of staff, a self-assessment first, and objectives carried from one to the next. Everyone sees only their own area.
CPD, logged as it happens
Each activity with its category and hours, adding up through the year.
What the compliance and competence areas do
- Six-month trends of lenders used and product types, from the mortgage cards
- Six-month trends of insurers used and policies taken, from the protection cards
- Quarterly appraisals with each member of staff, a self-assessment first
- Objectives set at one appraisal and reviewed at the next
- A CPD log with each activity's category and hours
- KPI reports, and a year's appraisal schedule created in one step
- Each member of staff sees only their own area
Where it stands
Compliance reporting and training and competence are in use in Amber CRM, drawing on the same cases the advisers work every day.
What we used
- LovableAmber CRM, built end to end
