Trusted by clients from global brands to local charities
Your customers ring to ask what your system already knows.
The answers are in your system. Getting them to the customer means a phone call, an email and someone stopping what they're doing.
Half our calls are customers asking where their order is.
We email the same documents out again and again.
Suppliers send updates by email and we retype them.
Our customers expect to do this themselves online.
Built from the inside out
A portal works because the system behind it already holds the data and the process. Customers and suppliers see their own records through one secure gate, and what they do lands straight back in the system.
- OperationsOrders, jobs and bookings
- FinanceInvoices and payments
- Your teamWorking from one place
- Customer portalCheck orders, book and payTheir own records only
- Supplier portalConfirm orders and deliveriesTheir purchase orders only
- Documents and sign-offQuotes signed onlineSigned, straight back in
What customers can do for themselves
The jobs that take a phone call today.
Track orders and jobs
Live status, without ringing to ask.
Book and rebook
Available slots, confirmed on the spot.
Sign quotes and documents
Approved online and filed against the record.
See invoices and pay
Statements and payments in one place.
- Bascule Underwriting · Insurance
Insurance Agent Portal for BasculeUW
An insurance agent portal that centralises policy management, provides access to essential tools, and delivers industry news updates.
Customer portalsFileMaker 
Bascule Insurance · InsuranceNew Engaging Marketing Site
Using Webflow connected to FileMaker we worked with Bascule Insurance services to rebrand and rollout an engaging, modern and responsive website and customer portal.
Customer portalsWebflowFileMaker
Travel Places · Travel and aviationOnline Travel Customer Portal
Working closely with Travel Places we extended their existing SQL based systems functionality through FileMaker WebDirect providing a Customer Portal where clients could track budgets and travel information.
Customer portalsFileMaker
What clients say about working with us
Extremely satisfied. The team are extremely responsive, flexible, fast, and precise in all areas. We started together with a small project, and have since expanded the SoW significantly after the service and talent we got. 10/10, would recommend.
William HillCEO, Bascule Insurance Services LLCWorking with Neptune has been an exceptional experience from start to finish. Their dedication, expertise, and swift execution in developing our system left me thoroughly impressed. The seamless communication and willingness to go the extra mile demonstrated their commitment to delivering excellence. Overall, my experience with Neptune has been nothing short of outstanding.
Jacquie FreearPurchasing Manager Neptune is highly creative, diligent in research, and provides excellent suggestions. We have accomplished much and thoroughly enjoyed our real-time suggest-and-edit sessions. Neptunes' flexibility and adaptability have resulted in impressive productivity within tight time frames and with exceptional quality.
Craig CameronHead of R&DI highly recommend working with Neptune. The process is hugely collaborative and made the project a joy to work on. Their understanding of FileMaker is second to none and they always finds ways to solve challenges through creative design. They are organised, calm and diligent in their work, and will go above and beyond to deliver.
Mark HoldenManaging DirectorNeptune provided an excellent professional, knowledgeable service and offer exceptional value to any project. Thank you to Jordan and the Team.
Darren WilliamsProduct Owner, Solotech
Questions about customer portals
Often, yes, if the system can share its data safely. Where it can't, we build the portal and the system behind it together.