Neptune Digital

Web app support and maintenance that keeps pace with the business

Your app keeps changing as the business does: a monthly allocation of time your team directs, and a support desk for anything urgent. For the apps we build and the ones we take over.

Talk to us about supportHow a request runs

Trusted by clients from global brands to local charities

What your support time is used for

The work clients use their monthly time for most.

Changes and new features

New fields, screens, rules, automations and reports, as the business moves on.

Fixes

Something's broken or behaving oddly: we find the cause, fix it and tell you what it was.

People and access

Starters, leavers, roles and what each person can see, kept up to date.

Keeping it current

The platforms and the code kept up to date, so security and performance don't drift.

How a request goes from raised to released

Simple to raise, and you always know where it is.

  1. 01
    You

    Raise it

    Email the support desk or add it to the list.

    then
  2. 02
    Engineer

    Triage

    We confirm what's needed, size it and tell you when it will land.

    urgentStraight to the deskAn urgent problem jumps the queue and is fixed first.
    then
  3. 03
    Engineer

    Built and checked

    On its own branch, reviewed, scanned and previewed.

    then
  4. 04
    Release

    Released in a cycle

    The live system stays stable, with nothing for anyone to install.

How your support agreement works

You point the time at what matters, and see where it went.

  • 01

    A range agreed at the start

    Agreed alongside the project, before the first release goes live.

  • 02

    A monthly allocation you direct

    An agreed number of days each month, in half days if that suits, for your team to point at what matters.

  • 03

    Unused days carried forward

    What you don't use carries forward, up to three months' worth of your allocation at any one time.

  • 04

    A monthly review

    We look at what was done, where the time went and what should come next.

Built by someone else? Start with an audit

Roughly half of our work starts with a system someone else built. We review it first, so we know what we're taking on, then support it like our own.

About the web app audit

What clients say about working with us

  • Extremely satisfied. The team are extremely responsive, flexible, fast, and precise in all areas. We started together with a small project, and have since expanded the SoW significantly after the service and talent we got. 10/10, would recommend.

    William HillCEO, Bascule Insurance Services LLC

  • Working with Neptune has been an exceptional experience from start to finish. Their dedication, expertise, and swift execution in developing our system left me thoroughly impressed. The seamless communication and willingness to go the extra mile demonstrated their commitment to delivering excellence. Overall, my experience with Neptune has been nothing short of outstanding.

    Jacquie FreearPurchasing Manager

  • Neptune is highly creative, diligent in research, and provides excellent suggestions. We have accomplished much and thoroughly enjoyed our real-time suggest-and-edit sessions. Neptunes' flexibility and adaptability have resulted in impressive productivity within tight time frames and with exceptional quality.

    Craig CameronHead of R&D

  • I highly recommend working with Neptune. The process is hugely collaborative and made the project a joy to work on. Their understanding of FileMaker is second to none and they always finds ways to solve challenges through creative design. They are organised, calm and diligent in their work, and will go above and beyond to deliver.

    Mark HoldenManaging Director

  • Neptune provided an excellent professional, knowledgeable service and offer exceptional value to any project. Thank you to Jordan and the Team.

    Darren WilliamsProduct Owner, Solotech

Questions about support

  • The day the first release goes live, as its own support agreement.

  • Through the support desk or by email to our support address. Urgent problems jump the queue, and the response times are set out in your agreement.

  • Hosting and support are one agreement for the apps in our managed space. If the app runs in your own accounts, support covers the same work inside them.

  • Anything that needs more than a month's time is planned as a project with its own range, so your allocation isn't swallowed by one job.

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More in Web apps

The rest of what we do around the apps we build.

Web apps overview