Trusted by clients from global brands to local charities
Most software trouble starts after launch, once the people who built it have moved on.
Roughly half of our work starts here: a system someone else built, and a business that still needs it to change.
We can't get hold of the developer who built it.
Every small change turns into a new quote.
When it went down, nobody knew who to call.
It was perfect two years ago. The business has moved on since.
One agreement for everything we look after
Support covers everything we've built or taken over for you, whatever it runs on, from one list and one team.
How requests reach us
- The support desk
- The request list
- Monitoring alerts
What it covers
Managed hosting, and clear about who looks after what
We host the web apps and sites we build on Vercel and Supabase. Here is who looks after each part.
Your application
We look after itThe screens, rules and integrations we built, kept current.
Hosting, database and backups
Set up by usOn Vercel and Supabase, in the region you choose.
The infrastructure underneath
Run by the platformServers, network and patching, independently audited every year.
How support works
Simple to run, and you always know where the time went.
What clients say about working with us
Extremely satisfied. The team are extremely responsive, flexible, fast, and precise in all areas. We started together with a small project, and have since expanded the SoW significantly after the service and talent we got. 10/10, would recommend.
William HillCEO, Bascule Insurance Services LLCWorking with Neptune has been an exceptional experience from start to finish. Their dedication, expertise, and swift execution in developing our system left me thoroughly impressed. The seamless communication and willingness to go the extra mile demonstrated their commitment to delivering excellence. Overall, my experience with Neptune has been nothing short of outstanding.
Jacquie FreearPurchasing Manager Neptune is highly creative, diligent in research, and provides excellent suggestions. We have accomplished much and thoroughly enjoyed our real-time suggest-and-edit sessions. Neptunes' flexibility and adaptability have resulted in impressive productivity within tight time frames and with exceptional quality.
Craig CameronHead of R&DI highly recommend working with Neptune. The process is hugely collaborative and made the project a joy to work on. Their understanding of FileMaker is second to none and they always finds ways to solve challenges through creative design. They are organised, calm and diligent in their work, and will go above and beyond to deliver.
Mark HoldenManaging DirectorNeptune provided an excellent professional, knowledgeable service and offer exceptional value to any project. Thank you to Jordan and the Team.
Darren WilliamsProduct Owner, Solotech
Questions about support and hosting
Yes. We review it first so we know what we're taking on, then support it like our own.
Unused days carry forward, up to three months' worth of your allocation at any one time.
Through the support desk or by email to our support address. Urgent problems jump the queue, and the response times are set out in your agreement.
The day the first release goes live. We agree it alongside the project, as its own monthly agreement sized to what you have.
Yes. What we build for you is yours once it's paid for, and if you ever move to another provider, we help hand it over.
Most often: starters and leavers, new fields and screens, automations and business rules, reports, integrations, data clean-ups and training. Anything that needs more than a month's time is planned as a project of its own.
For the web apps we build, the database, user accounts and files sit in the Supabase region you choose, the UK included, with the server code in a Vercel region beside them.